Governed policy operations software

Q: How do PolicyOps AI credits work?

AI credits are pooled across the organisation and used only for model-assisted capabilities. PolicyOps records actual model input and output usage; unused reserved credits are returned after each operation.

Q: How is PolicyOps priced?

Standard is priced per named user for 10 to 500 users. Assurance uses clear organisation-wide user bands from 50 to 500 named users. Both offer monthly and annual terms with a 30-day trial for eligible new organisations. Larger Enterprise terms are agreed separately.

The operational gap

Policy libraries are available, but operationally invisible.

Approved documents can remain difficult to locate, connect and evidence during real operational decisions.

Common reality

Policy exists. Confidence does not.

Unclear source of truth
Overlapping documents
Guidance lost in inboxes
Weak evidence after decisions
Reviews quietly fall overdue

Governed outcome

Authority stays visible.

Approved policy focus
Source-backed answers
Related-policy context
Evidence and audit route
Visible human ownership

How it works

From question to accountable record.

Four clear stages preserve the context behind an answer—not just the answer itself.

01
Ask
Teams ask operational policy questions in plain English.
02
Answer
Practical guidance is grounded in approved policy material.
03
Inspect
Users review citations, provenance, related policies and evidence.
04
Preserve
Save the decision route with audit context and human ownership.

The platform

Governance context, without the clutter.

Select a capability to see what PolicyOps keeps visible.

Operational guidance

Answers bounded by approved policy.

PolicyOps turns relevant source material into plain-language guidance while keeping the evidence boundary and accountable owner visible.

Source-backed answerUse approved tools and retain human review.Owner · Data Protection Lead

Built for assurance

The controls around the answer matter.

Source-backed answers

Every supported answer has a visible basis.

AI Use Policy § 4.2Data Protection § 6.1Information Security § 3.4

Policy lifecycle oversight

See where policy ownership needs attention.

51active policies

Current
Review due
Owner missing

Role-aware controls

Access reflects responsibility.

SStaff userMManager reviewerPPolicy owner

Evidence and audit trail

Preserve what was asked, found and reviewed.

Question captured
Sources inspected
Human review assigned

PolicyOps Intelligence

Turn policy evidence into a prioritised governance agenda.

Available with Assurance and Enterprise, PolicyOps Intelligence brings recorded findings, policy relationships and review pressure into focus. Where configured, AI explains recorded findings in clear language; PolicyOps validates displayed briefing claims against finding and evidence references before display.

IntelligenceIllustrative executive briefing · Example estate

AI-assisted when configured

Recommended priorityResolve the high-risk reference issue before the next policy review cycle.

Three active findings affect five policies. Begin with the unassigned high-severity item, then review the two policies that depend on its source wording.

3active findings

5policies affected

11evidence references

01
Assign the reference-integrity findingHigh severity · Human review required
02
Inspect affected policy evidenceExact sources and detector logic available
03
Record the remediation decisionFinding history and audit context retained

Finding-linked claimsAI model and prompt recorded when usedEvidence fingerprint retained

01

Proactive governance findings

Surface overdue governance activity and broken or superseded references through repeatable detectors, with evidence and detector provenance attached.

02

Premium policy investigation

Use Smart Search to synthesise bounded evidence across relevant policies, with detailed analysis, citations and an inspectable evidence trace.

03

Governance and executive briefing drafts

Translate the current finding estate into operational priorities and leadership-ready summaries for accountable review, without hiding the underlying evidence.

04

Human decisions remain explicit

Acknowledge, assign, dismiss or resolve findings through governed workflows. AI may explain recorded issues; it does not create or approve the authoritative finding record.

Watch the Intelligence workflow

From estate-wide signals to accountable action.

This 48-second walkthrough uses the existing PolicyOps Intelligence workspace and seeded demonstration data. It shows recorded findings, evidence-linked AI explanation and a human assignment retained for follow-up.

48 secondsCaptions includedFinding-linked AI explanation

Read the walkthrough transcript

PolicyOps Intelligence turns recorded governance signals into an accountable action queue. The overview brings estate health, active findings and affected policies together so reviewers can see where attention is needed first. Each finding retains its detector, policy versions and evidence references. Where AI is configured, it explains those recorded facts in plain language without replacing the finding or inventing a new one. Reviewers can inspect the evidence, assign ownership and preserve the remediation decision in the audit route.

Illustrative answer route

Search retrieves relevant material. PolicyOps adds an evidence and review route.

Capability	Search step	PolicyOps governance layer
Source focus	Retrieves relevant text	Uses the controlled policy library
Answer basis	Returns matching material	Shows cited guidance and evidence trace
Governance context	Finds the immediate source	Surfaces accepted related-policy context
Lifecycle visibility	Shows the search result	Shows version, review and ownership metadata
Accountability	Provides material to the user	Supports a recorded human review route

Our governing principle

AI should assist. It should not become the invisible decision-maker.

PolicyOps supports retrieval, comparison, summarisation, classification and risk highlighting. Source material, evidence boundaries and accountable human ownership remain visible.

Where PolicyOps fits

For organisations where policy must stand up to operational scrutiny.

PolicyOps can support policy-heavy environments where teams need timely guidance, inspectable evidence and accountable human decisions.

01

NHS, health and care

Illustration of health and care policy sources converging into an evidence-backed route with human review

Turn a scattered policy estate into a route staff can actually follow.

An NHS trust could connect clinical governance, information, safeguarding and workforce policies—then show staff the approved source and give assurance teams evidence of what was used.

Picture the issueA frontline question keeps reaching governance by email because staff cannot tell which policy version applies.

Explore health and care 02

Police and public safety

Illustration of police operational policy sources connecting to an accountable supervisor review route

Help officers and staff find the right policy without losing the decision context.

A police force could connect operational policy, local procedures and assurance evidence—making the current source visible while leaving legal and tactical judgement with authorised people.

Picture the issueDifferent teams interpret the same vulnerability policy differently, and supervisors cannot easily trace why.

Explore law enforcement 03

Councils and local government

Illustration of council service policies joining into one accountable approval and audit route

Join up policy across services without losing ownership or authority.

A council could connect procurement, data, safeguarding, housing and complaints policies—helping staff find the route and governance teams spot gaps, overdue reviews and recurring confusion.

Picture the issueAn urgent procurement crosses finance, legal and service policies, but nobody has one inspectable answer route.

Explore local government

Designed to support accountable teams. PolicyOps surfaces an organisation's approved policy and evidence route; it does not provide clinical, legal or tactical decision authority.

Recognise the work, not just a job title

Wherever policy responsibility sits in your organisation.

Titles vary between an NHS trust, police force and council. PolicyOps is useful when any part of your job involves finding, owning, explaining or evidencing policy.

01

You write or own policy

Spot overdue reviews, ownership gaps and the questions your wording is not resolving.

For policy authors, subject leads, clinical governance and heads of policy

02

You lead an operational service

Give teams a clearer route to approved policy while keeping professional judgement with them.

For ward and service managers, inspectors, superintendents and heads of service

03

You need the right policy now

Ask a practical question, inspect the cited source and see when human escalation is required.

For clinicians, officers, social workers, caseworkers and frontline staff

04

You answer governance questions

Reduce repeated inbox queries and see where policy uncertainty needs attention.

For governance, quality, safeguarding and information-governance leads

05

You control risk, data or AI use

Connect acceptable-use rules, evidence and accountable review without making AI the authority.

For SIROs, DPOs, CIOs, risk leads and AI governance boards

06

You have to prove what happened

Follow the question, policy version, cited evidence and human review route.

For internal audit, inspectors, complaints, professional standards and board assurance

Policy assurance guides and research

Practical evidence for governance and procurement teams.

Explore the operating model, AI governance evidence, deployment questions and measured retrieval results behind a responsible PolicyOps assessment.

Original research

Can policy evidence be retrieved without hiding the route?

Review the pilot benchmark methodology, public-document results, page-reference coverage and unsupported-answer controls.

Read the evidence benchmark Policy operations

What should policy governance software make visible?

Review policy authority, ownership, evidence, lifecycle and the accountable decision route.

Read the governance guide Review operations

How should a policy review workflow preserve accountability?

Connect review ownership, deadlines, evidence and human decisions to the current policy record.

Read the review workflow guide Audit evidence

What should a policy evidence pack preserve?

Inspect the answer context, source provenance, retrieval route and human review information behind an export.

Read the evidence pack guide AI governance

How can policy evidence support EU AI Act readiness?

Organise approved sources, review actions and human accountability without turning software output into legal advice.

Read the readiness guide Buyer assurance

Which security and deployment questions should buyers ask?

Separate implemented product controls from the live environment evidence needed before procurement.

Read the assurance guide

PolicyOps pricing

Choose the level of governed policy operations you need.

Start with named-user access for your team or bring organisation-wide governance, Intelligence and shared usage together with Assurance.

Discuss your requirements

Named users10

Move the slider to compare Standard with the appropriate Assurance user band.

For teams

Standard

£29/ user / month + VAT

£290/month for 10 users

For teams establishing controlled, source-backed policy operations.

1,000 pooled AI credits per user/month
Policy library and version history
Evidence trace and decision records
Role-based access

Start a Standard discussion

Recommended

Assurance

£1,995/ month + VAT

Up to 50 named users

For organisations that need active oversight across their policy estate.

50,000 pooled AI credits/month
Governance dashboard and review workflows
Repository connectors and Enterprise SSO
PolicyOps Intelligence and assurance reporting

Start an Assurance discussion

Tailored rollout

Enterprise

Custom

Agreed terms and renewal dates

For larger or regulated organisations needing a tailored operating and deployment model.

Tailored AI credits and capacity options
Private Stripe quote or invoice
Identity and deployment planning
Implementation support and onboarding

Talk to us

Fast Search does not use AI credits. Smart Search and AI-assisted Intelligence use credits based on actual model input and output. Prices exclude VAT. Standard is £29 per user monthly or £288 per user annually. Assurance starts at £1,995 monthly for up to 50 named users and scales through published bands to 500. Annual terms cost ten months. Eligible new organisations can start with a 30-day trial. Enterprise capacity, deployment, integration and support terms are agreed separately.

A focused pilot

Test PolicyOps against real operational questions.

Start with a controlled policy set and inspect the evidence route before considering wider deployment.

Book a pilot discussion

1
Select a focused policy setStart where operational questions recur.
2
Ingest with controlKeep source boundaries visible.
3
Confirm sources and ownershipReview authority before use.
4
Ask real operational questionsInspect every answer route.

Questions, answered

Frequently asked questions.

Is PolicyOps a generic AI search tool?

No. It is a governance-first policy assurance platform focused on controlled policy sources, evidence context and accountable human ownership.

Can PolicyOps run without AI?

Yes. The core platform, Fast Search, lifecycle controls, evidence and audit workflows remain available without an AI provider. Intelligence capabilities are entitlement-controlled.

What does PolicyOps Intelligence provide?

Assurance includes Smart Search synthesis, governance and reference findings, grounded finding explanations, and governance and executive briefing drafts for accountable review. AI-assisted claims are checked against recorded findings and evidence references before display.

Can users inspect the sources behind an answer?

Yes. Users can inspect cited sections, provenance and structured extraction with page-reference support where enabled.

What does the audit trail preserve?

It can retain the question, answer path, source basis, evidence context and human review ownership for assurance and follow-up.

Does PolicyOps provide legal advice or guarantee compliance?

No. PolicyOps supports policy retrieval, governance and assurance review. It does not provide legal advice, determine legal or regulatory compliance, or replace policy owners, legal advisers, reviewers or formal approval.

What is the difference between Fast Search and Smart Search?

Fast Search is deterministic and does not use AI credits. Where enabled and provider-ready, Smart Search provides more detailed synthesis across bounded policy evidence and uses credits based on actual model usage.

How do PolicyOps AI credits work?

AI credits are pooled across your organisation and used only for model-assisted capabilities. PolicyOps records actual model input and output usage, then returns any unused reserved credits after each operation.

How is PolicyOps priced?

Standard is priced per named user for 10–500 users. Assurance uses clear organisation-wide bands from 50 to 500 named users, with pooled AI credits increasing at each band. Both offer monthly and annual terms. Larger Enterprise terms are agreed separately.

Turn policy into trusted operational guidance.